Hospitality was always a very competitive industry. But the global crisis of 2020 and the latest scientific advancements collectively bring a whole new disruptive era to the sector.

Luckily, it also gave hotels a chance to embrace and adapt to newer and better hospitality technology. And those who did are reaping huge rewards today.

However, with plenty of technology trends coming up, identifying and investing in the best ones is really hard. So, here are some upcoming hospitality technology next-generation trends that can help take your customer experience to the next level.

• Service Automation Through AI

Even after 2 years of the pandemic, automation continues to be the hottest trend of hospitality technology in Dubai that is changing the way customers are served. Thanks to the latest advancements in AI, developers have been able to bridge the gap between a human and computerized customer experience.

AI is helping in eliminating language differences and ensuring clear communication with travelers. As more and more hotels install AI robots for serving food, valet parking, and luggage carrying, they are able to free up their staff and work on providing a better experience to their customers.

• Technology Lounges & Bleisure Travel

As the work culture shifted and leaned into a more hybrid and remote nature, travelers have been looking for hotels that can give them the best of business and leisure. The “Bleisure” travel style is about having a space where they can relax and still get their business work done. The use cases of technology continue to grow rapidly, and with that, more and more guests desire to have a stylish holiday space where they can enjoy and engage with tech on their own terms.

Many travelers now put a technology filter to check whether they will be able to work while on vacation. The hotels that can’t provide them with high-speed connectivity and technology- lounges will be at a huge disadvantage.

• Smart Guest Rooms

While automation and IT service have been rising for years, the pandemic also transformed the way guests indulge with hotel amenities. From motion sensors that turn on lights to voice-control for appliances, advances in IoT devices and natural language processing have provided hotels with the required tools to integrate more ambient intelligence and provide a “touchless” experience to their customers. 

Even earlier features such as key cards have been replaced by digital room keys that allow visitors to unlock their doors using their mobile devices. As social distancing became a necessity, these technologies are helping to reduce contact and provide a safer guest experience to all travelers.

• Predictive Analytics

As many intellects of the past have demonstrated that knowledge is power, the latest additions in hospitality technology have been proving it again. The new software integrations can read customer behavior and store all the data to anticipate their needs. 

Based on when the lights are turned off/on, at what time they prefer to eat, and the drinks and food they order, hotels can learn to anticipate their guest’s needs and provide them with a seamless experience. This data will help provide the regular customer with a more personalized experience and attract more loyal business consumers.

Keep Adapting to Stay Relevant!

As we move into the future, it’s crystal clear that the way people used to work, communicate, and engage with businesses has been changed forever.

Therefore, you must keep in touch with an industry expert such as Rooftop Sales who can help you learn and integrate these technological advancements into your customer experience. Our sales team stays on top of all the latest technology in the hospitality industry and can help you and your hotel staff understand and use it to enhance your guest experience. 

To know more about the technology trends in the hotel business, contact us at +971 55 100 7205 or mail at 10xsales@rooftopsales.com.